Work applies to the identification of basic automotive faults of motorcycles, light vehicles, heavy commercial vehicles, agricultural equipment, mobile plant and other industrial environments.

ELEMENT

PERFORMANCE CRITERIA

1. Identify nature of the fault or problem

1.1. Questioning techniques are applied to determine nature of the customer enquiry

1.2. Workplace health and safety (WHS) requirements are observed and applied throughout the work

1.3. Information relating to the fault or problem is gathered, documented and confirmed with customer

1.4. Troubleshooting process options are researched and those most appropriate to the circumstances are selected

1.5. Appropriate tools and equipment are selected and prepared

2. Identify fault using troubleshooting processes

2.1. Automotive system or component relating to the fault or problem is identified

2.2. Troubleshooting processes are performed according to workplace procedures and without causing damage to components or systems to identify the likely cause of the fault or problem

2.3. Report is forwarded to persons for action according to workplace procedures

3. Clean up work area and finalise work processes

3.1. Final inspection is made to ensure work is to workplace expectations

3.2. Tools and equipment are checked and stored according to workplace expectations

3.3. Workplace documentation is completed according to workplace procedures

Required skills

communication skills to:

clarify workplace instructions and determine job requirements

gain information from appropriate persons and assistance as required

learning skills to identify sources of information, assistance and expert knowledge

literacy skills to:

read, interpret and follow information on written job instructions, specifications, standard operating procedures, charts, lists, drawings and other applicable reference documents

follow workplace documentation, such as codes of practice or operating procedures

document work performed during troubleshooting operations

numeracy skills to assess tolerances and apply accurate measurements

planning and organising skills to ensure tasks are completed within an acceptable timeframe

problem-solving skills to seek information and assistance as required

self-management skills to:

select and use appropriate equipment, materials, processes and procedures

follow workplace documentation, such as codes of practice or operating procedures

teamwork skills to apply knowledge of own role to complete activities efficiently to support team activities and tasks

technical skills to use tools and equipment relating to troubleshooting processes

technology skills to use technology to collect and provide information

Required knowledge

WHS regulations, requirements, equipment and material, and personal safety requirements

identification of basic automotive systems

basic troubleshooting techniques and processes, including:

customer questioning skills to identify vehicle system in which fault lies

use of simple diagnostic charts

procedures for reporting and documenting findings

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

observe safety procedures and requirements

select methods and techniques appropriate to the circumstances

identify a range of basic automotive faults

conduct troubleshooting procedures according to workplace, manufacturer and component supplier requirements

complete workplace documentation according to workplace requirements.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

workplace location or simulated workplace

vehicles and components with basic faults relevant to the qualification being sought

equipment appropriate for the troubleshooting of basic automotive faults

specifications and workplace instructions.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Questioning techniques may include:

open and closed questions

funnel, probing and leading questions.

Workplace health and safety (WHS) requirements may include:

are those prescribed under legislation, regulations, codes of practice, and workplace policies and procedures

may include:

protective clothing and equipment

use of tools and equipment

handling of material

use of fire-fighting equipment

first aid equipment

hazard control, including control of hazardous materials and toxic substances.

Troubleshooting process options may include:

analysis of available information to provide a list of tests to perform

use of diagnostic flowcharts

Fault may include:

are basic in their scope

may include:

lighting steering, suspension, braking, engine, drivetrain or fuel system faults

Unit sector

Common

Technical

This unit contains employability skills.